Be advised, this is a rant.
I get a lot of email orders for my detail parts and kits. The vast majority are processed through Paypal.
And in all the years of doing this I've had 2 "disputes" launched by customers via Paypal. Both for "non-receipt " of items ordered.
In both cases, it was a simple matter of customer expectations exceeding normal postal delivery speed.
The latest one really takes the cake though.
Last Sunday I received an order through Paypal for $11.00 of parts. It went into the mail either Monday or Tuesday. Saturday I get an email from Paypal telling me that a "dispute" has been launched by the customer because he hadn't received his order.
Paypal, by Consumer Rights Law, freezes the amount in dispute in my account.
Now here's where I go off the rails;
There was no contact from the customer to me about the status of his order. Had he emailed me I would have told him that it was in the mail and that letter mail to the US can take at least a week if not more.
There are no speed bumps in the "dispute" system to get the customer to wait a reasonable amount of time, nor to make sure that he at least makes one attempt at contacting the seller before swinging the "dispute" cudgel.
This customer's behaviour implies that I'm dishonest and require prodding by Paypal to honour the orders I receive.
Now I'll freely admit that I've missed orders in the past. And USPS or Canada Post have lost a couple of shipments on me over the years. And in every case I've made good on those orders.
A simple email about an overdue order will get my immediate attention.
All I ask is that you do me the courtesy of contacting me first before involving others. It's a point of pride for me that I deliver what's been ordered.
And yes, I'm super pissed at this guy right now.